Not completely happy?
Enjoy free return shipping and exchanges with Checkout+ coverage
Refunds back to original form of payment subject to a restocking fee.
Full Return Policy
- New, unworn, and unwashed merchandise may be exchanged or returned for store credit within 30 days.
- Refunds back to original form of payment are subject to a restocking fee.
- Merchandise must be in original condition, with all tags, in original packaging.
- Free return shipping and exchange shipping if you opt in for “Checkout+” at checkout.
- Without “Checkout+” return/exchange shipping is customer responsibility.
- Products purchased in a retail store or other online retailer must be returned or exchanged through that retailer.
- Items marked Final Sale are ineligible for returns or exchanges.
- Return labels for APO/FPO addresses cannot be generated.
Returns & Refunds Process
- Complete your online return application.
- Receive your return shipping label via email.
- Place unworn, unwashed merchandise with all tags in original packaging.
- Affix label and deliver to shipper as directed in online returns platform.
- Upon receipt, our quality control team will inspect for damage. Upon approval you will receive a return confirmation.
- Replacement products will ship after you receive the return confirmation.
- Worn or damaged products will be denied exchange and donated to a local charity. No refund will be issued. Manufacturer damage is excluded from this policy.
- Remaining credit for an exchange can be applied to a Faceplant Dreams gift card that never expires.
- Refunds requested to original form of payment are subject to a restocking fee.
